China-based valet solution Ubo has announced the expansion of its unique mobile parking app, enabling millions of drivers in China’s capital city to access a suite of car services that will save them time in their daily lives.
Ubo caters to the rapidly increasing car ownership in China’s capital. By downloading the Android or iOS app, users can simply drive their vehicle to a convenient Ubo service station, be driven to their desired destination by an Ubo valet, and have their car parked safely. Once the car has been parked in one of Ubo’s 1,000 exclusive spots around the city, the app will immediately notify the user, sending them pictures of the car and recorded mileage.
The idea of expanding services came from the front-line valets, as customers started to ask if they can do carwash or ETC card recharge, even to buy flowers for their spouses.
Ubo’s new features mean that drivers now have on-demand access to a number of extra services straight from their mobile phones, including car washes, having their fuel tank filled by trusted Ubo staff, as well as simple car maintenance services. A complementary service of two car washes per month will be extended to Ubo’s monthly plan customers.
“This personalized service for our customers is something that is not being done by any other city-wide parking solution in China,” said Ubo’s Chief Experience Officer, Corrine Zhao. “UBO is not about parking alone; our focus has always been to give our customers the time they need to spend on the important things in life. Now with the new features Ubo can give them even more options to save time, all from their phones.”
The value added service that Ubo is now offering has already been recognized by a number of high-end shopping malls in Beijing, like Galeries Lafayette Beijing, which will be working directly with the parking app to offer the best parking experience for their customers. The management was happy as the average shopping time per customer increased by 29% in a weekend, as shown by parking records.
To ensure transparency, every Ubo valet is equipped with a GoPro-like camera and smartphone, so that Ubo’s entire process — from when they enter the car to when they retrieve it — is recorded. Every parking event is covered by 2,000,000 RMB insurance. The app’s geo-location features enable car owners to tap their phone when they require the car again. Additionally, the app’s integration with the country’s most popular messaging service, WeChat, allows desperate drivers to get parking help by simply scanning a QR code, instead of downloading a 10MB app on the street.
“Building trust is hard for any company, but Ubo’s level of transparency has allowed us to generate complete customer trust, and we actually have people asking our valets to pickup their kids from the hospital, deliver important files, and even help them buy a cake before we park their car,” added Zhao.
Led by its motto “Wait less live more,” Ubo’s app is already saving valuable time for Beijing’s driver population that deals with the reality of too many cars and not enough car parking spaces. According to the China News Network, Beijing was reported to have 5.48 million active vehicles trying to fill only 2.76 million registered car parks in 2014.