Trumpia has announced Appointment Reminders, a key customer engagement feature, to give businesses the right marketing and communication tools.
Anaheim-based Trumpia has announced in its new version the “Appointment Reminders” feature for its cross-channel marketing and communications software which aims to give businesses of any industry unparalleled customer engagement tools.
The redesigned Appointment Reminders feature now allows businesses to send automated appointment or reservation reminders to customers via all communication channels — including SMS, MMS, email, mobile app, and even voice calls.
Whether they are a small restaurant or an established hotel, business users of Trumpia will now be able to easily schedule important reminders to be sent out ahead of time, and make sure they are sent via the right channels that suit individual customers.
“Each individual business tends to have their own specific way to communicate with existing customers, and by supporting reminders through SMS, MMS, mobile app, email, and even recorded voice calls, Trumpia has personalized this level of engagement,” explains CEO Ken Rhie, a Harvard MBA. “Our service supports all of these modes of communication for businesses that, in turn, cater to each recipient’s preference on how he or she would like to be reminded,” he adds.
Having recently launched new automation features, including loyalty reward programs, redeemable coupons, and push notifications, Trumpia has also integrated Smart Targeting and Campaign Automation to allow companies to reach the right customers across all communication channels.
Led by seasoned entrepreneur Ken Rhie — a former Deloitte Consultant and Director of Marketing at Symantec — Trumpia’s solutions integrate mobile, email, voice and social media communication channels to give companies the best customer reach complemented with unique marketing campaigns.
The cloud-based software has already provided cross-channel marketing services to thousands of companies since its launch in 2009, including Carl’s Jr., Hilton, Intercontinental Hotel, Sears, Capital One, GE, McDonalds, and more.